|
|
|
|
|
|
|
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?* I'm sorry. I didn't get that.... Read More
What Every Manager Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
What Every Employee Should Know About How to Prevent Customer Service Conflicts
There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.A. Active Listening: Use this approach... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis,... Read More
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.As I stooped down to tie her shoelaces,... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the right... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:1. Make a positive first impression.2. Help customers buy what's right for them.3. Ask the... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your business before you have any paying customers, I've got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren't interested in your business idea unless you can demonstrate that you've... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars.The reason I ask is because many businesses are so focused on attracting new customers they forget about retaining and... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. No one has escaped from this life untouched by problems, both big and small. No matter how people may appear on... Read More
MarketWatch (press release)
... further distinguishing the company as the one businesses have come to rely on for value, superior customer service and the best in business solutions. ...
and more »
BusinessWeek
Home warranty and repair services provider HomeServe USA is opening a customer service center that will create 140 jobs in Chattanooga. ...
HomeServe To Bring 140 Jobs to East BrainerdWDEF News 12
all 22 news articles »
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
and more »
Communications Technology
Digitaltrends.com
The service launched with 10 preset commands for the most frequently accessed account functions, ranging from customer service queries to finding what's on ...
Comcast Gets TextyMultichannel News
all 21 news articles »
OregonLive.com (blog)
What can you say to win over a Comcast customer? We deliver the highest value for the price you pay. We also have excellent customer service. ...
and more »
MarketWatch (press release)
BMC's Remedy suite now supports more than 4000 service requests every month, seamlessly integrating customer support, change, asset and request management. ...
and more »
MarketWatch (press release)
"We are always looking for ways to improve our customer service, and we believe that CSI's products and services will allow us to better serve our customers ...
and more »
MarketWatch (press release)
We felt that it was essential to align our customer service offering to the exceptional experience offered by our products. With that in mind we needed a ...
and more »
TechCrunch
I used to love your service, best of all time, was never happier…now it's a joke. Support is a joke. Customer Service, a joke. They said they would give me ...
and more »
Business Gazette
Cereta Lee is seeking re-election as Prince George's County register of wills with a focus on customer service, an issue she ...
|
|||||
|
|
|
|||
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Doesnt Anybody Work Here? Nametags Impact Employee Communication
Walmart was the first business to require all its employees... Read More
Automating Your Help Desk Workflow
Do you know you can open, answer, close and report... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most... Read More
Stay - Say - Pay
Would you like to have customers that stay with you... Read More
Affordable and Reliable Web Hosting Starting at $3.99/Month
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
The Nine Principles of Customer Service for the Travel Industry?
If you want to learn how to get your clients... Read More
10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well... Read More
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
"Right, People. Let's blast out that mail campaign we've been... Read More
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love... Read More
Attitude of Service
When conducting a training session about customer service, I always... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Mastering Challenging Service Situations
During the course of everyday business, many of you encounter... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
What Every Employee Should Know About How to See Customers Problems from Their Creative Side
Customer Service is a blessing and a curse; a blessing... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
Customer Service Customer Service |